Support
How can we help?
Pick the route that fits. Most questions are answered below; anything else reaches a real person. Luseed is a small non-profit project, so replies usually take two to three days.
Using Luseed
Common questions about accounts, synchronization, privacy and your dream data.
Accounts, sync, privacy and dream data.
Read the answers
Report a problem
Something broken or behaving unexpectedly. Include your device and app version.
A bug or unexpected behavior.
Send details
Suggest an idea
Propose a feature or an improvement to something that already exists.
A feature or improvement.
Share it
Security & privacy
Report a vulnerability or a privacy concern privately. Never open a public issue for these.
Report privately, never in public.
Disclose privately
Using Luseed
Accounts, synchronization, privacy and what happens to your dream data.
No. The journal, reality checks and every lucidity tool work offline with no account. An account only exists to synchronize your entries between devices.
On your device by default. If you enable synchronization they are also stored on our server, encrypted in transit and at rest. Nothing is ever sold, shared or used to train anything.
Sign in with the same account and your entries download automatically. Without an account, export your journal from Settings and import the file on the new device.
Yes, both, at any time, from Settings. Export produces a plain readable file you keep. Deletion removes your entries from our servers immediately and is not reversible.
Offline access, push notifications and sleep reminders depend on capabilities a browser does not reliably provide. Everything else — the journal, insights and sync — works the same.
Yes. No ads, no subscription, no paid tier. It is a non-profit project, and the source is open so you can verify that for yourself.
Get in touch
For bugs, ideas and anything the answers above didn’t cover.
Security & privacy
Responsible disclosure. Please give us time to fix an issue before making it public.
Private channel
info@intercode.ca- Describe the issue, the steps to reproduce it, and the impact you believe it has.
- We acknowledge within 72 hours and keep you updated until it is resolved.
- Account and personal-data requests belong here too — never in a public issue.