Delete your Luseed account

Delete it in the app

Before you start: if you want to keep your journal, save a copy first with Settings › Export Data.

Open Luseed and sign in, if you aren’t already. On the web, go to luseed.org/app.
Tap Account, the round button with a person icon at the bottom left of the Journal, next to Sync. On a tablet or a computer, Account is in the side bar.
In the Actions section, tap Delete Account.
Read the message, then tap Delete Account again to confirm. Your account and all its data are erased from our server straight away.

If you signed in with Apple, Apple may ask you to confirm once more. That lets Luseed revoke its access to your Apple ID as part of the deletion.

Deletion can’t be undone. If you sign in again later, you start with a new, empty account.

Without the app

If you no longer have the app, can’t sign in, or your account is suspended, ask us to delete it:

By email: write to info@intercode.ca from the email address of your Luseed account, with the subject “Delete my Luseed account”.
Or with the contact form on our support page: choose Account help, enter your account’s email address, and ask for deletion.

We reply to that address to confirm the request comes from you before we delete anything. If you write from another address, we will ask you to prove the account is yours. We delete the account within 30 days of confirming, usually much sooner, and let you know when it is done.

What is deleted

Deleting your account permanently erases, from our server:

Your account: email address, display name, sign-in link and account status.
Every session, so none of your devices can sync any more.
Your whole synced journal, in every language: private entries, shared dreams (they leave the shared feed), reality check marks, and entries you had already deleted.
Your dream signs and their links to the shared catalog.
The list of your audio clips. The recordings themselves were never on our server.
The blocks you made, blocks others made against you, and the reports you filed.

Your sign-in record at Firebase Authentication (Google), which holds your email address and how you sign in, is deleted too: the app deletes it along with your account, which is why it asks you to sign in once more first. When you ask us by email, we delete it ourselves.

What is kept, and for how long

Reports others made about your content or account: kept, no longer linked to your account, until 90 days after a moderator has dealt with them. The reported content itself is deleted.
The moderation log: a lasting record of moderation decisions (such as a post being held or a report being filed), without the text of your entries. After deletion it is no longer linked to your account.
Names you added to the shared dream sign catalog: they stay in the catalog, which other dreamers link their own signs to. They carry no author, and nothing in them points back to your account.
Technical records: rate-limit counters (deleted within 24 hours), a sync log holding account and entry numbers but no text (emptied automatically when it reaches a fixed size), and web server logs (deleted after 14 days).
Backups. The copies of the database we make before changing its structure are deleted after 30 days, so your account is gone from them within 30 days of its deletion.
Emails you sent us, such as your deletion request, for as long as we need them to answer you and to show the request was handled.

If the law requires us to keep something longer, we keep only that, for no longer than required. See the Privacy Policy for every retention period.

What stays on your device

Deleting your account only affects our server. Everything on your device stays there and keeps working, but no longer syncs: your journal, dream signs, audio recordings, transcripts, and your reality check and night cue settings.

On a phone or tablet, uninstalling Luseed removes its data from that device.
In the web app, clear luseed.org’s site data in your browser’s settings.
To also remove Luseed’s access to your Apple or Google account, use the “Sign in with Apple” settings of your Apple Account, or the third-party connections page of your Google Account.

Delete some data, keep the account

One entry or dream sign: delete it in the app. It moves to the Trash and is removed from your other devices. 30 days later its text is erased from our server too; only a marker remains, so your devices know it was deleted.
A shared dream: turn off Share Publicly on it, or delete it. It leaves the shared feed.
Stop syncing on a device: Account › Sign Out. Your data stays on the device and on our server until you delete it.
Anything else: write to info@intercode.ca and tell us what you want deleted.